SHOPPING FAQ

SHIPPING & DELIVERY

Q1. How much does it cost for shipping?

We offer FREE shipping to continental U.S.A. on nearly all orders. Free shipping included on order is curbside service. 

Q2. How long does it take my order to deliver?

Most in-stock orders are normally shipped out within 1 week, and the delivery dates are estimate only quoted in business days; this does not include weekends and holidays. Delivery time depends on the delivery address, and normally takes up to 1 week.  

Q3. How will I know when my order ships and when it will arrive?

You will receive the shipment notification with tracking # once your order is released. 

Q4. How will my order ship?

We normally ship by UPS/FedEx or private carrier depends on the area of delivery and manufacturer of your order. 

Q5. Can you ship my order to PO Box address?

PO Box addresses are not accepted for deliveries.   

Q6. Can you ship internationally?

We don’t ship internationally, but we do ship to a freight forwarder.  Please contact us via email  for arrangement.   

Q7. Do you offer in-home delivery and assembly?

Some products require light assembly, and currently we offer in-home delivery and assembly service ONLY to the Greater Los Angeles area with additional fee.  Please add ASSEMBLY to the shopping cart at check out. 

Q8. How do I track my shipment?

Please use the tracking # sent via email to track you order or contact us by email.

RETURN & EXCHANGE

Q1. How do I return or exchange an item?

We want you to love your product you’ve ordered.  So if you are not satisfied with your order, we offer returns within 15 days of receipt.   To make return or exchange, please read our Return & Exchange Policy.  

Q2. What do I do if part of my order is missing or was damaged /Defective?

In case of Damaged or Defective merchandise, please email us within 24 hours of delivery to have a helpful Customer Care Specialist assist you.  To report your issues, please read our Damaged & Defective Merchandise information. 

Q3. How do I cancel or change my order?

To request cancellation of your order, please contact us immediately by email.

RETURN & EXCHANGE POLICY

As the COVID-19 situation still with our daily lives, we are ensuring the health and safety of our customers, as well as our employees and partners.   

For that reason, we are temporarily suspending our normal return practices to ensure the health of our shippers and our team members.  Unless the item is damaged during transit or defective, we cannot accept any returns or exchanges at this time. 


Please note that there may be some delays in lead time due to the closure or short staffing of manufacturers mandated by the state and local authorities.  

We appreciate your understandings and cooperation during these challenging times.  If you have any questions or concerns about your order, please feel free to email us at any time. 

To make returns

 1. Please email us with your order number and item you are returning.  We will then issue a Return Authorization, which you will need to include in your return shipment. 


2. All returns have to be in the original packaging and in re-sellable new condition. 


3. Please return the item with the service which includes tracking to protect your return. You will be responsible for the return shipping fee. 


4.Once we receive the item, we will inspect it to access if everything looks good to make refund. 

*We proudly offer FREE shipping on most orders yet we pay the shipping fee on your behalf.  When you return item, please understand that we deduct 20% of the purchase price as a re-stocking fee from your refund. 

To make exchange

Please make return, and place a new order as we currently don’t process exchange online. 

DAMAGED or DEFECTIVE MERCHANDISE

We are very sorry if your order has been received in unsatisfactory condition. We inspect all of our merchandise prior to shipment and are extremely careful in our packing and shipping processes however mishap happens.  

Damage to Package and Contents

If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this happens.  

If the packaging is intact, but the contents are damaged, please don't throw away the original packaging. Take photos of damages to items and then email us. Our Customer Care Specialist will assist you with the return procedure.     
We will make arrangements for a replacement to be sent to you, at no cost to you ASAP.  

Outside Damage to the Package

If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please advise the courier to record this fact when signing for your package.